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Updated: 1 January 2026

Mea4 Privacy Policy – Data Protection for Malaysian Players

On mea4, your privacy is our priority. This Privacy Policy clearly and transparently explains how we collect, use, store, and protect your personal information when you use our platform. We believe you have the right to know exactly what happens to your data — and this document is the answer to every one of those questions.

By using the platform mea4 — whether registering an account, making a deposit, or simply browsing our website — you agree to the data protection practices set out in this document. If you disagree with any part of this Privacy Policy, please stop using the platform and contact us for assistance.

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Document Contents

Mea4's Six Data Protection Principles

Our Privacy Policy is built on six core principles that ensure your data is always protected in the right way.

Full Encryption Security

All data transmitted between your device and our servers mea4 protected with 256-bit SSL encryption — the same standard used by Malaysia's major banks. This means no third party can intercept or eavesdrop on your information while it is in transit.

No Sale of Data to Third Parties

mea4 has never sold, rented, or traded your personal information to any third party for marketing purposes, and never will. Your data is used solely for platform operations and the services you have requested.

Purpose-Driven Data Collection

We only collect data that is strictly necessary to operate the platform securely. Nothing is collected in excess — every data point we store has a clear and legitimate purpose.

Full Control in Your Hands

You have the right to access, correct, download, or request deletion of your personal data at any time. mea4 fully respects these rights and processes every request within 72 hours.

Full Transparency

This Privacy Policy is written in plain language — not filled with confusing legal jargon. We want you to genuinely understand what happens to your data, not just click "Agree" without reading.

Regularly Updated

The digital landscape is constantly evolving, and our Privacy Policy mea4 updated as needed to reflect changes in products, regulations, or industry practices. You will be notified in advance of any material amendments.

Section List
1. Information Collected 2. How We Use Your Data 3. Information Sharing 4. Data Security 5. Cookie Policy 6. Your Rights 7. Retention & Deletion 8. Children & Age 9. External Links 10. Contact Us
Terms & Conditions Responsible Gambling FAQ

mea4 Privacy Policy Summary: We only collect the data we need, we never sell it to anyone, you can request deletion at any time, and all data is protected with 256-bit SSL encryption. Read the sections below for full details.

1 Information We Collect from You

mea4 collects your personal information in several circumstances — during registration, during platform use, and during the transaction process. Below are the categories of data we collect and the purposes for doing so.

Identity Data
Full name, Malaysian Identity Card number (MyKad), date of birth, gender. Collected during registration and KYC verification.
Contact Data
Email address, mobile phone number. Used for account communications, verification, and customer support.
Transaction Data
Deposit and withdrawal records in MYR, payment methods used (Touch 'n Go, GrabPay, DuitNow, FPX), amounts, timestamps, and the status of each transaction.
Game Data
Game history, bets placed, wins and losses, session duration, game preferences. Used for support, auditing, and responsible gambling purposes.
Device & Technical Data
IP address, device type, operating system, web browser, screen resolution, and session data. Used for security and fraud detection.
Communication Data
Records of live chat conversations, support emails, and any feedback you provide. Retained for service quality and future reference.
  • All information is collected with your explicit consent at the point of registration or when you use specific features on the platform.
  • mea4 does not collect sensitive data such as your medical information, political views, or religious beliefs.
  • Payment details such as eWallet account numbers or FPX information are not stored directly on mea4's servers — they are processed through licensed payment gateways that comply with PCI DSS standards.
2 How We Use Your Information

mea4 uses the information collected for legitimate and specific purposes only. We do not use your data for any other purpose without notifying you in advance.

  • Account Management: Registering your account, verifying your identity, processing logins, and maintaining the ongoing security of your account.
  • Transaction Processing: Securely and accurately processes deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX, and withdrawals of your winnings in MYR.
  • Security & Fraud Detection: Detecting suspicious activity, preventing unauthorised access, and protecting your account from exploitation by malicious parties.
  • Customer Support: Providing accurate assistance when you contact the mea4 support team — we need access to your account and transaction history to resolve issues promptly.
  • Regulatory Compliance: Meeting legal requirements including anti-money laundering (AML) policies, know-your-customer (KYC) obligations, and reporting to relevant authorities where required.
  • Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and proactively offering self-control tools to members who may need support.
  • Marketing Communications (with consent): Sending information about promotions, bonus offers, and platform updates — only if you have consented to receive such communications. You may unsubscribe at any time.
  • Platform Improvements: Analysing usage patterns on an aggregate basis (not at the individual level) to identify the most valuable features and improve the overall user experience.
3 Sharing Information with Third Parties

mea4 does not sell or rent your personal data to any third parties. However, to operate the platform effectively, we may need to share certain data with carefully selected parties under limited circumstances.

  • Licensed Game Providers: Providers such as Evolution Gaming, Pragmatic Play, and SA Gaming may receive session data required to operate live gaming tables. This data is kept to a minimum and used for technical purposes only.
  • Payment Processors: Payment gateways that process Touch 'n Go, GrabPay, DuitNow, FPX, and other transactions receive the transaction information necessary to process your deposits and withdrawals. All processors comply with PCI DSS standards.
  • Legal Authorities: mea4 may disclose information to the relevant authorities (such as security agencies or courts) where required by valid law or a lawful court order.
  • Technical Service Providers: Companies providing cloud storage, cybersecurity, and analytics services may process your data as part of their services to mea4. All such companies are bound by strict confidentiality agreements.
  • Not Shared: Your data will not be shared with advertising companies, data brokers, social media platforms, or any other party for third-party marketing purposes.
4 Data Security & Protection Infrastructure

mea4 invests seriously in security infrastructure to protect your data. Below are the key security measures we have put in place.

256-bit SSL/TLS Encryption
All data in transit between your device and mea4's servers is encrypted using TLS 1.3 with 256-bit keys — the same standard used by leading financial institutions.
Encrypted Data Storage
Data stored on mea4's servers is encrypted at rest. Passwords are never stored in plain text — they are hashed using a cryptographically secure algorithm.
24/7 Security Monitoring & Auditing
The mea4 security team continuously monitors systems to detect any abnormal activity. Regular security audits are conducted by qualified independent parties.
Strict Internal Access Controls
Only authorised mea4 staff with the appropriate permission level may access your personal data. Every access is logged and audited. Staff who violate the privacy policy will be subject to disciplinary action.
  • While mea4 takes all reasonable steps to protect your data, no system is 100% secure. In the event of a security breach affecting your data, we will notify you within 72 hours of the breach being confirmed.
  • You also play a role in securing your own account. Use a strong password, enable two-factor authentication (2FA), and never share your login credentials with anyone — including individuals claiming to be mea4 staff.
5 Cookie Policy & Tracking Technologies

mea4 uses cookies and similar technologies to enhance your experience on our platform. Below are the types of cookies we use and their purposes.

Cookie Type Purpose Duration Can It Be Declined?
Essential Cookies Session logins, account security, transaction processing Session / 30 days No (the platform cannot function without them)
Preference Cookies Saves your language settings, theme preferences, and favourite table limits 1 year Yes
Analytics Cookies Understanding how users interact with the platform for improvement purposes (aggregate data, not individual) 2 years Yes
Responsible Gaming Cookies Tracks session time limits and deposit limits you have set for yourself Based on your settings No (required for security features)
  • You can manage cookie settings in your web browser. However, disabling essential cookies may affect the functionality of the mea4 platform.
  • mea4 does not use third-party cookies for advertising or cross-site tracking purposes.
6 Your Rights Regarding Personal Data

As a user mea4, you have several guaranteed rights concerning your personal data. mea4 respects and facilitates the exercise of all these rights.

Right of Access
You may request a copy of all personal data mea4 holds about you. Requests are processed within 72 hours and data is delivered in a readable format.
Right to Rectification
If any of your data is inaccurate or incomplete, you may request that we correct or update it. We will action the correction within 5 business days.
Right to Erasure
You may request the deletion of your personal data ("right to be forgotten"). This request will be fulfilled in full, except for data that must be retained to meet legal obligations.
Right to Restriction of Processing
In certain circumstances, you may request that mea4 temporarily suspend the processing of your data — for example, while a dispute about data accuracy is under review.
Right to Data Portability
You can request your data in a structured, machine-readable format (such as JSON or CSV) to transfer it to another service at any time.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time. Once you object, we will immediately stop using your data for that purpose.

To exercise any of the rights above, send an email to support@mea4.best with the subject line "Privacy Rights Request – [Your Account Number]" and clearly state which right you wish to exercise. mea4 will respond within 72 hours.

7 Data Retention & Deletion

mea4 does not retain your data any longer than necessary. Below is our data retention policy by category.

  • Active Account Data: Retained for the duration your account is active and for 5 years after account closure, to meet legal compliance and AML requirements.
  • Transaction Records: All transaction records in MYR (deposits, withdrawals, winnings) are retained for 7 years to comply with applicable financial legal requirements.
  • Communication Records: Live chat and support email history is retained for 2 years for service quality purposes and reference in the event of a dispute.
  • Analytics Data: Anonymised usage data (with all identifying information removed) is retained for 3 years for platform improvement purposes.
  • Cookies: Session cookies are deleted when you close your browser. Preference and analytics cookies follow the retention periods set out in Section 5.
  • When data is no longer needed beyond the retention periods above and there is no legal requirement to keep it, mea4 will securely delete or anonymise it.
8 Child Protection & Age Verification

mea4 takes the restriction of platform access to individuals under 18 years of age extremely seriously. This is a non-negotiable commitment.

  • mea4 does not knowingly collect any personal data from individuals under the age of 18. If you believe your child has registered a mea4 account, please contact us immediately at support@mea4.best.
  • The mea4 registration process requires date of birth verification, and KYC verification will confirm your actual age through documents such as your Malaysian MyKad.
  • Any account found to belong to a minor will be closed immediately, all balances returned to the legal guardian, and records retained for security purposes.
  • Parents and guardians are encouraged to use parental control software to prevent children from accessing online gaming platforms.
9 Links to Other Websites
  • Platform mea4 may contain links to third-party websites or services such as payment portals or game provider sites. This Privacy Policy applies solely to the mea4 platform.
  • mea4 is not responsible for the privacy practices of any third-party websites you visit through links on our platform. We encourage you to read the privacy policy of every website you visit.
  • All outbound links from the mea4 platform are clearly marked. When you click on them, you are leaving the environment protected by this Privacy Policy.
10 Contact Us – Privacy Enquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or how mea4 handling your personal data, we want to hear from you.

  • Email: support@mea4.best (Subject: "Privacy Enquiry – [Your Account Number]")
  • Live Chat: Available 24/7 on the mea4 platform — click the chat icon in the bottom corner of any page.
  • Response Time: Privacy enquiries are responded to within 72 hours. For formal complaints relating to a privacy breach, we aim to respond within 24 hours.
  • Privacy Policy Amendments: Any material changes to this document will be communicated via email and platform notification at least 7 days before they take effect. The "Updated" date at the top of this page always reflects the latest version.

mea4 Privacy Commitment Summary:

Your data is used solely to operate the platform and deliver the services you request. We do not sell it, rent it, or use it without your consent. All data is protected with 256-bit SSL encryption and stored on servers that meet international security standards.

For any privacy-related enquiries, contact us at support@mea4.best. For information on the platform's terms of use, please read mea4 Terms & Conditions.

FAQ – mea4 Privacy Policy

No. mea4 has never sold, rented, or traded your personal data to any third party for marketing purposes, and never will. Your data is used solely to operate the platform, process MYR transactions via Malaysian eWallets and FPX, provide customer support, and ensure regulatory compliance. If you receive advertising from any party claiming to have obtained your information from mea4, this is fraudulent and you should report it to us immediately.

To request data deletion, send an email to support@mea4.best with the subject line "Data Deletion Request – [Your Account Number]" and clearly state that you are exercising your "right to be forgotten". mea4 will process the request within 72 hours. Please note that some data may need to be retained due to legal requirements (such as transaction records for 7 years) even after a deletion request is received. We will clearly inform you which data can be deleted and which must be retained, along with the reasons why.

Game providers such as Evolution Gaming, Pragmatic Play, and SA Gaming receive only the minimum technical information required to operate live game tables — including session ID, current bet balance, and relevant game data. They do not receive your full name, MyKad number, eWallet payment details, or any other personal information. All providers working with mea4 are bound by data processing agreements that require them to protect received information to the same high standard as mea4.

No. Your eWallet account details — such as your Touch 'n Go, GrabPay, Boost, ShopeePay account numbers, or your DuitNow and FPX account information (Maybank2u, CIMB Clicks) — are not stored directly on mea4's servers. All payment transactions are processed through licensed payment gateways that comply with PCI DSS standards, and it is they who handle your sensitive payment information within a secure, audited environment. mea4 only retains transaction records (amount in MYR, date, status) and does not store your actual payment account details.

Yes, you can stop receiving marketing and promotional emails from mea4 at any time in two ways: first, click the "Unsubscribe" link found at the bottom of any marketing email we send. Second, log in to your mea4 account, go to Settings → Notifications, and uncheck your marketing communication preferences. Changes will take effect within 48 hours. Please note that you cannot opt out of important operational emails such as transaction confirmations, account security alerts, and terms updates — these are necessary communications required to manage your account safely.

When you close your mea4 account, your personal data is not deleted immediately, as legal requirements oblige us to retain certain records for a specified period. Specifically, transaction and identity records are kept for 7 years after account closure to meet financial regulatory requirements. However, your information will not be used for any marketing or platform operational purposes once your account is closed. If you wish to exercise your "right to be forgotten" in full after the mandatory retention period has expired, you may contact us to request complete deletion at the appropriate time.

Your Rights Are Always Protected at mea4

mea4 believes that privacy is not a privilege — it is a fundamental right of every user. We therefore ensure that every right stated in this Privacy Policy can be exercised easily and without hassle.

No lengthy forms to fill in or weeks of waiting. A single email to support@mea4.best stating the right you wish to exercise — we will respond within 72 hours. This is our commitment to you.

From a user in Kuala Lumpur wanting to check what data we hold, to a player in Kota Kinabalu looking to unsubscribe from promotional emails, or anyone in Johor Bahru requesting deletion of their data — every request is handled equally, seriously, and within the time we have promised.

Response within 72 hours Hassle-free Fully guaranteed

Privacy & Responsible Gaming

Your gaming data on mea4 not just for record-keeping — it is actively used to help you play more responsibly.

Gaming Pattern Monitoring

Mea4 uses gameplay data to identify players who may need support and to proactively offer self-control tools — not to exploit your playing patterns.

Limits You Set Yourself

Deposit limits, loss limits, and session time limits that you set are stored securely and enforced by the system. No mea4 staff member can override these limits without your consent.

Self-Exclusion Fully Protected

If you choose self-exclusion, this status is securely stored and cannot be changed by any party — including yourself — until the set period expires. This protects you from impulsive decisions.

Read the Responsible Gaming Guide
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Your Data Is Safe – Join mea4 with Confidence

Mea4 protects your privacy to the highest industry security standards. Register for free today, make a minimum deposit of RM10 via your preferred Malaysian eWallet, and enjoy over 500 games with the peace of mind that your data is always secure.

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